Check-in time starts at 14:00 o’clock. If early check-in is requested, the fee which is determined by front office, is charged to guest’s bill, according to room availability.
The room doors work by electronic card systems. Due to the sensitive stripe on the back of them, It is required that the room cards should not be kept in touch with any electronic device. Otherwise,the room cards can be blocked.
In case the room doors can’t be opened, the reception should be contacted.
Check-out time is 12:00 o’clock, on the day of check-out from the hotel. The Room cards are blocked after 12.00 o’clock. The Room cards should have been delivered to the reception till 12:00 o’clock.
On the day of departure; in case of extension or late check-out request, the reception should be contacted before 12:00 o’clock.
The charges become feasible for room uses after 12:00 o’clock, on the day of departure.
Wireless internet service is provided free of charge in the hotel’s public areas and in the rooms.
For communication with the Call Center department, regarding Internet connection problems;
Main building rooms are equipped with central air conditioning system. Heating and cooling are provided depending on season and weather conditions.
Manually adjustable VRV Heating and Cooling Systems are available in exterior block rooms and villas.
The balcony doors include sensors which deactivate the heating & cooling systems, in case that they are open.
To contact the Call Center Department regarding possible problems related to Room Heating & Cooling Systems;
Requests for wake-up calls are received from the Reception or via Whatsapp : +902524171470
The Minibars are filled with water daily.
In case that the DND button is active in the rooms, the minibar is not filled. The second minibar filling requests in the same day, are available as a fee.
To contact the Call Center Department about the minibar requests;
Whatsapp : +902524171470
All rooms contain safe boxes free of charge for valuable belongings. If the password is forgotten or the safe is blocked, please notify the Reception or get in touch via Whatsapp : +902524171470
In case that the safe box is blocked or the password is forgotten; guests should be in the room, in order that the safe box can be opened by authorized person.
The hotel management does not have any responsibility for lost items.
Rooms are cleaned from 09:00 to 16:00 o’clock.
If the DND (Do Not Disturb) card is hung on the door handle until 15:30, no room cleaning is performed.
The white towels in the rooms should only be used in the rooms. For changing of towels and bathrobes; towels and bathrobes shouldn’t be hung in the bathroom, but should be left on the bathroom floor.
For washing, ironing and dry cleaning requests, the form in the wardrobe should be filled and the clothes should be put into a laundry bag. For receiving the clothes, please contact the Reception “0” or via Whatsapp : +902524171470
Laundry, ironing and dry cleaning services are available from 08:00 to 17:00 o’clock. In normal washing, ironing and dry cleaning services, the clothes are made within 1 day; while in the express washing, ironing and dry cleaning services, max. clothes are delivered within 5 hours. Laundry services are subject to a fee.
There are enough sunbeds in the seaside and pool areas. Hotel staff should be contacted if there’re reservations by leaving towels and personal belongings on the sun loungers or if there are no sunbeds.
Beach towels are provided at the pool and beach towel desk.
The pools in the facility are cleaned with ionisation system (Silver, Copper, ion) and chemicals.
Depending on the season and weather conditions, the lifeguards are on duty at the pools and the sea. Pool and sea uses are risky when there is no lifeguard.
Meaning of Lifeguard Flag Colors:
Top Red – Yellow at bottom = Lifeguard at task
Top Red – Yellow flag at the bottom + Yellow Flag = Lifeguard on duty, entering the sea – pool Risky.
Red Flag = No Lifeguard, Entering the Sea is dangerous.
The channels are fixed on the television.
All products which are offered at the restaurants are continuously monitored for the highest level of hygiene rules in the supervision and under the control of the Hotel’s Food Engineer from the procurement stage to the preparation and presentation.
Opening and closing hours of restaurants and bars may vary according to climatic conditions.Link for opening hours of restaurants and bars https://emrehotels.info/food-drinks/
In terms of hygiene rules, it is strongly recommended that no food is taken out of the restaurant.
Guests under 18 years of age, are not served alcoholic beverages.
It is kindly requested to come to the restaurants with an appropriate clothing, because of the fact that all restaurants have a dress code application.
Emre Hotels Management keeps its rights to make any changes without prior notice for the opening hours and dates of the restaurants and bars.
For inter-rooms telephone calls, the number of the required room should be dialed.
For external calls, first the number zero should be pressed,then the number which is wanted to call,should be dialled.
External calls are charged, the room account is processed automatically at the end of the interview.
For sending of mail or postcards, they should be left into the mailbox at the reception. The reception desk may be assisted for fax or photocopying requests (services are chargeable).
Daily fee is charged for visitors coming from outside because of the fact that The Hotel gives service in ”All Inclusive” concept. Hotel guests should fill in a form at the reception for their visitors who come from outside. Visitors can use the hotel lobby area for half an hour, free of charge. Identities or passports of the Visitors must be with them. If the duration of the stay for Visitors will be more than half an hour, the reception should be informed. Visits for more than half an hour, are subject to a fee.
The taxis are available during 7 days / 24 hours , outside the hotel.
The Hire car company provides service between 09:00-18:00 hours.
Transfer requests can be reached at 8181 or from Whatsapp : +902524171470
In hotel; Man&Woman boutique, Bikini Store,Bags & Belts, Shoe Store, Jewelry Store, Leather Store, Silver & Watch Shop, Glasses Store, Souvenir Shop, Sports Wear Store, Florist, Phone & Accessories, Photographer, Coiffeur, Market, Home Textile and Rent a Car companies provide services as tenants.
Our Spa provides service between 08:00 to 19:00. The uses of hammam, sauna, steam room and indoor pool are free of charges. Massages, treatments, hairdresser, manicure pedicure and care products are paid services. The SPA Center can be contacted by 8888 internal number for reservation and to get information about massage,treatments.
The locker rooms are equipped with digital lockers for guests’ belongings.
It is recommended that valuable items should be kept in safe boxes in rooms or at reception.
Towels and peshtemal are provided in the Spa Center.
If the Guests have such as heart diseases or high blood pressure, they are kindly requested to consult the doctor’s office at the hotel prior to using the SPA Center.
The correct sports shoes and clothing should be worn for the use of Fitness Center.
Entertainment and Music programs are prepared to appeal to guests of all ages.
Daily repeating activities that guests can participate during the day are available at https://
* All recreational activities may vary according to weather conditions.
The Call Center authorities should be contacted about lost and found items.
All lost items in the hotel are kept under registration in case that they are delivered to hotel staff.
Hotel Management will contact guests with regard to found items.
However, the lost belongings will be destroyed in case that with the owners can’t be communicated.
Reception: 0
Whatsapp : +902524171470
The hotel receives health services from Ahu Hospital.
Health Care Staff is available during 7/24.
The Hotel Doctor is within the hotel at determined time intervals.
For pharmaceutical orders from pharmacies outside the hotel, requests are accepted and supplied by Guest Relations Department or via Whatsapp : +902524171470
*Doctor’s all medical examinations are paid services.
*If you have a travel health insurance, please contact to your insurance company first.
Smoking is prohibited by law in closed areas and rooms of the hotel.
Cigarettes and tobacco products can be consumed at the rooms’ balconies or terraces.